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Get in touch with our support team or find answers to common questions below.

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Frequently Asked Questions

Find quick answers to common questions.

Do my team’s prompts get used to train AI models?

No. NEVO operates with zero data retention — your conversations are never stored, shared, or used to train any model.

Can I control which AI models my team has access to?

Yes. Admins can whitelist specific models per role, so teams only see what’s relevant and approved for their work.

Is my data isolated from other organizations on the platform?

Yes. Every organization runs in full multi-tenant isolation — no data is shared across accounts.

What happens when I hit the usage limit?

There are temporarily rate limit until the 5h/daily/monthly window resets. Account admins can see who’s hitting limits and upgrade seats if needed.

What’s the difference between the Starter, Professional, and Elite plans?

Usage limits — that’s it. All plans include the same models and capabilities. Higher tiers give you more messages and image generations per day.