Terms of Use

Version 1.1

Last Updated: 22 July 2026

These Terms of Use (“Terms”) govern your access to and use of the Nevo platform, available at https://getnevo.ai/, together with all associated web applications, dashboards, mobile or desktop applications (when made available), application programming interfaces, browser extensions, documentation, and all related features and functionality made available through the Nevo platform (collectively, the “Service”). The Service is operated by Nevo Inc., a corporation incorporated under the laws of the State of Delaware, United States (“Nevo”, “we”, “us”, or “our”).

These Terms form a legally binding contract between you and us governing your use of the Service. By clicking “Create Account”, registering for or accessing an Account, accessing any page of the Nevo website, or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Notice (available at https://getnevo.ai/privacy-policy/). IF YOU DO NOT AGREE TO THESE TERMS OR THE PRIVACY NOTICE IN THEIR ENTIRETY, YOU MUST NOT ACCESS OR USE THE SERVICE.

If you are accessing or using the Service on behalf of a company, organisation, or other legal entity (an “Organization”), you represent and warrant that you have the legal authority to bind that Organization to these Terms, and all references to “you” or “your” shall include that Organization.

We may change, modify, add, or remove portions of these Terms from time to time in accordance with Section 18 (Changes to These Terms). Disputes arising under these Terms will be resolved in accordance with the version of these Terms in effect at the time the dispute arose.

IMPORTANT NOTICE – NO REFUNDS; WAIVER OF WITHDRAWAL RIGHTS: SECTION 8.10 (NO REFUNDS): ALL PURCHASES ARE FINAL AND NON-REFUNDABLE; YOU WAIVE ANY COOLING-OFF RIGHTS TO THE EXTENT PERMITTED BY LAW; SECTION 17 (BINDING ARBITRATION AND CLASS ACTION WAIVER): DISPUTES ARE RESOLVED BY BINDING ARBITRATION. YOU WAIVE YOUR RIGHT TO A COURT TRIAL AND TO BRING CLASS ACTIONS.

DEFINITIONS

“Account” means a registered user account on the Service, uniquely associated with a single email address.

“Administrator” or “Admin” means a Member granted elevated permissions by the Organization Owner. Specific Admin permissions are described in Section 4.3.

“Agent” means an autonomous or semi-autonomous workflow configured within the Service that uses one or more AI Models, tools, integrations, or instructions to perform multi-step tasks on your behalf.

“AI Model” means any artificial intelligence, machine learning, or generative model made accessible through the Service, including large language models, vision models, speech models, image-, audio-, and video-generation models, embedding models, and reasoning or agentic models.

“Confidential Information” has the meaning given in Section 9.8.

“Enterprise Plan” means a subscription plan offered to Organizations under a separately negotiated order form, master subscription agreement, or enterprise agreement, which may modify or supersede certain provisions of these Terms.

“Inputs” means all prompts, files, documents, images, audio, video, instructions, code, data, and other materials submitted to the Service by you or any Member.

“Member” means an individual user added to an Organization with one of the user roles defined in Section 3 (Organization Accounts and User Roles).

“Organization” means a workspace on the Service shared by one or more Members under a single Subscription, governed by an Organization Owner.

“Organization Owner” or “Owner” has the meaning given in Section 9.8.

“Outputs” means any text, code, image, audio, video, embedding, or other content generated by an AI Model in response to Inputs.

“Seat” means an entitlement under a Subscription that authorises one named individual Member to access the Service.

“Subscription” means a paid plan purchased by an Organization (or, where applicable, an individual) entitling a defined number of Seats to access specified features and AI Models of the Service for a defined billing period.

“Third-Party Provider” means LLM API (https://llmapi.ai/), sole third-party provider of AI Models.

“Workspace” means the data, configuration, conversations, Agents, prompts, libraries, and other materials stored within an Organization’s logical environment on the Service.

ELIGIBILITY

To use the Service, you must be at least 18 years old (or the age of majority in your jurisdiction, if higher). By agreeing to these Terms, you represent and warrant that: (a) you meet the applicable age requirement; (b) you have not previously been suspended or removed from the Service; (c) you have the legal capacity to enter into a binding contract, and where you are acting on behalf of an Organization, you have the authority to bind that Organization to these Terms; (d) your use of the Service complies with all applicable laws, regulations, and any policies of your employer or Organization; and (e) you are not located in, under the control of, or a national or resident of any country or territory subject to comprehensive sanctions imposed by the United States, the European Union, the United Kingdom, or the United Nations, and you are not on any restricted-party or denied-party list maintained by any such authority. You agree to comply with all applicable export-control and economic-sanctions laws in connection with your use of the Service.

The Service is designed primarily for use by Organizations, but is also available to individual users (subject to availability of self-service registration). Whether you use the Service as an individual or on behalf of an Organization, you do so subject to these Terms and the acceptable use restrictions set out in Section 7.

THE SERVICE

Description

Nevo is a unified AI workspace that enables Members to interact with AI Models, build and run Agents, generate text, code, images, audio, and video, search the web, process and analyse files, and access integrations with third-party productivity tools. The specific features available depend on your plan tier, your role, the configuration applied by your Organization, and the features generally made available by us.

Changes to the Services

We may add, modify, deprecate, or remove features of the Service, including AI Models, integrations, Agent capabilities, and content-generation modalities. Where we make a material adverse change to a feature you have used, we will use commercially reasonable efforts to notify you in advance. We do not guarantee that any specific AI Model, Third-Party Provider, integration, or feature will remain available.

Beta and Experimental Features

We may from time to time make available features, AI Models, or integrations designated as “beta”, “experimental”, “preview”, or similar (“Beta Features”). Beta Features are provided “as is” for evaluation purposes, may contain bugs, errors, or other defects, may be modified or discontinued at any time without notice, and are excluded from any express or implied warranties or service-level commitments under these Terms. Your use of any Beta Feature is voluntary and at your own risk.

Service Availability

We strive to maintain high availability of the Service, but we do not guarantee uninterrupted or error-free operation. The Service may be affected by: (a) scheduled maintenance, for which we will endeavour to provide advance notice where practicable; (b) unscheduled downtime due to technical issues; (c) outages, performance degradation, rate limits, or capacity constraints caused by Third-Party Provider, which are outside our reasonable control; or (d) rate or usage limits applied by us to ensure fair usage. Unless expressly agreed in a separate Enterprise order form or service-level agreement, we do not provide a guaranteed service level for the Service.

Acceptable Configuration

You are responsible for configuring the Service appropriately for your use case, including: (a) selecting AI Models that are suitable for the task at hand; (b) configuring model-access whitelists or blacklists for your Members; (c) enabling or disabling specific features (such as web search, file processing, image, audio, or video generation) according to your Organization’s policies; and (d) implementing any internal review or human-in-the-loop processes required to validate Outputs before relying on them. Default configurations and recommendations made available through the Service are provided for guidance only and do not constitute professional advice.

ACCOUNT REGISTRATION

Account Creation

To use the Service, you must register an Account by providing your name, a valid email address, and completing any required onboarding steps. You may use a personal or corporate email address, but each address can be linked to only one Account. If you need access to multiple Organizations or Workspaces, ask to be invited as a Member instead of creating a separate Account. Creating multiple Accounts to bypass these Terms, abuse trial offers, evade Organization controls, or otherwise misuse the Service is prohibited and may result in immediate termination of all related Accounts (see Section 12).

Domain-Based Joining

Where an Organization uses a corporate email domain (for example, @yourcompany.com), users registering with that verified domain may join the Organization, subject to the Organization’s settings. The Organization Owner is responsible for configuring these settings and ensuring that all such users are authorised to access the Workspace.

Account Credentials

You are responsible for keeping your Account credentials confidential, and for all activity that occurs under your Account, whether authorised by you or not. If you suspect unauthorised access or compromise, notify us immediately at support@getnevo.ai and secure your credentials. We are not liable for any loss resulting from your failure to keep credentials secure. You must keep your Account information accurate and up to date. We may suspend or terminate any Account if we reasonably believe the information is inaccurate, misleading, or fraudulent.

ORGANIZATION ACCOUNTS AND USER ROLES

Contracting Party

Where the Service is purchased and used on behalf of an Organization, the Organization is the contracting party under these Terms. Members access the Service under the Organization’s Account, subject to these Terms and any policies or controls set by the Owner or Administrators, and do not contract with us directly. Individual users registering for personal use contract with us as the Account holder.

Organization Creation and Member Invitations

The Organization Owner may create an Organization and invite individuals to join as Members by email address or via supported identity providers. Each invited Member will be assigned a role that determines their level of access and permissions within the Organization. All Members operate under the Organization’s Subscription and share the Workspace, subject to role-based access controls and any model, content, or feature restrictions configured by the Owner or Administrators.

User Roles

The Service supports the following user roles:

Organization Owner. Has full administrative control over the Organization, including subscription and billing, Member management, Seat and plan-tier allocation, Workspace configuration, security and data-retention settings, analytics, and the right to terminate or transfer the Organization. Each Organization has exactly one Owner. Owner rights may be transferred to another Member through the Service’s settings.
Administrator. Has elevated permissions, including Member management, model-access configuration, usage monitoring, and management of integrations, prompt libraries, and Agents. Administrators cannot modify billing payment instruments, change the Owner, or delete the Organization unless the Owner has expressly delegated such rights.
Member. A standard user authorised to use the Service for productivity purposes. Members may interact with AI Models, build personal Agents and prompts, upload files, and use the features and integrations enabled for their role and plan tier.

Specific permissions for each role are described in the Service’s administrative dashboard and may be updated by us from time to time.

Owner Responsibility

The Organization Owner is responsible for: (a) ensuring all Members comply with these Terms, the Acceptable Use restrictions in Section 7, the Provider Terms of any applicable Third-Party Provider, and the internal policies of the Organization and applicable Provider Terms; (b) all usage, charges, and activity under the Organization’s Account; (c) configuring roles, plan tiers, model access, security, and data-retention settings; (d) promptly removing any Member who is no longer authorised to access the Organization; and (e) ensuring Members do not submit Inputs in breach of Section 7 or applicable law. We are not liable for any acts or omissions of any Member.

Member Offboarding

When a Member is removed from an Organization, their access is immediately revoked, and any active sessions may be terminated. The Member’s personal Workspace artefacts will be retained, transferred, or deleted in accordance with the Organization’s data-handling policy and our Privacy Notice. Removing a Member does not automatically delete previously generated Outputs or stored Workspace data, except where configured. Where the Organization uses single sign-on, authentication and Member lifecycle may be performed through the Organization’s identity provider. The Organization is responsible for the configuration, security, and operational integrity of its identity provider, including timely revocation of access for departed personnel.

Member Activity

Organization Owners and Administrators may have visibility into Member activity, including usage metadata, content shared within the Organization, content made available through audit or compliance features, and Workspace artefacts retained after offboarding. The scope of visibility depends on the Plan and configuration. Members should treat the Service as an Organization-managed environment, must not submit personal or sensitive information they would not wish their Organization to see, and are encouraged to consult their Organization’s internal policies. We are not responsible for any Organization’s internal use of access rights in respect of its Members.

THIRD-PARTY PROVIDER

Our Role as a Gateway

Nevo acts as an interface, orchestration, analytics, and gateway layer that routes your requests to AI Models. We do not create, train, own, or operate the AI Models accessible through the Service. The Service provides access to AI Models through our Third-Party Provider. When you submit an Input through the Service, we transmit that Input (in whole or in part) to the Third-Party Provider, which facilitates access to the applicable AI Model in order to generate the Output.

We do not control, and do not assume any responsibility for: (a) the content, accuracy, completeness, relevance, or appropriateness of Outputs generated by AI Models; (b) the availability, performance, security, or reliability of the Third-Party Provider or any underlying AI Model providers utilized by the Third-Party Provider; (c) any changes to pricing, model capabilities, model versions, availability, or applicable terms relating to the AI Models or the Third-Party Provider’s integrations with such AI Model providers; or (d) the discontinuation, deprecation, or modification of any AI Model or the Third-Party Provider’s access to such AI Models.

Third-Party Provider Terms

When you access AI Models through the Service, your use of such AI Models may be subject to the terms, acceptable use policies, and privacy policies applicable to the AI Models made available through the Third-Party Provider (“Provider Terms”), in addition to these Terms. You are responsible for reviewing and complying with the applicable Provider Terms. To the maximum extent permitted by applicable law, we disclaim any liability for the acts or omissions of the Third-Party Provider or the providers of the AI Models, including any outages, errors, security incidents, data loss, or changes to the AI Models or their applicable terms. Any disputes relating to the services of the Third-Party Provider or the AI Models shall be resolved directly with the applicable provider.

Your Rights in Outputs

Your rights in Outputs are governed by the applicable Provider Terms relating to the AI Model through which such Outputs are generated. You acknowledge that Outputs may not be unique, may be similar or identical to outputs generated for other users, and may incorporate information derived from third-party sources. To the maximum extent permitted by applicable law, we make no representations or warranties regarding the ownership, originality, non-infringement, accuracy, completeness, reliability, or fitness for a particular purpose of any Output.

Inputs

You are solely responsible for all Inputs you and your Members submit, including: (a) holding all necessary rights, licences, and consents to authorise us and Third-Party Provider to process them; (b) ensuring Inputs do not infringe any third-party right; and (c) ensuring Inputs do not contain personal, special-category, or confidential data unless you have all necessary consents and the relevant Provider Terms are appropriate for such data. You must not submit Inputs that violate Section 7 (Acceptable Use).

Third-Party Integrations and Branding

The Service may permit you to connect to third-party applications, services, or integrations (“Third-Party Integrations”). Your use of any Third-Party Integration is subject to the terms and privacy policies of that third party. We do not control and are not responsible for Third-Party Integrations. Names, logos, and trademarks of Third-Party Provider and Third-Party Integrations are the property of their respective owners and are used for descriptive purposes only. Such use does not imply endorsement, sponsorship, or partnership unless expressly stated.

SECURITY GUARDRAILS AND CONTENT CONTROLS

The Service may include, or may make available on certain Plans, security guardrails and content-filtering features designed to help Organizations limit the disclosure of sensitive information (such as credentials, personal data, or confidential business information) to AI Models. You acknowledge that: (a) such guardrails are provided as a defence-in-depth aid and do not guarantee that no sensitive information will reach an AI Model; (b) Owners and Administrators are responsible for configuring and reviewing such guardrails to suit the Organization’s policies; and (c) Members remain responsible for not submitting Inputs that violate the Organization’s policies, applicable law, or these Terms.

ACCEPTABLE USE

You agree to use the Service only for lawful purposes and in accordance with these Terms. Without limiting the foregoing, you agree not to: (a) use the Service in violation of any applicable local, national, or international law or regulation; (b) generate, distribute, or facilitate content that is unlawful, harmful, threatening, defamatory, obscene, or that exploits or endangers minors in any way; (c) generate malware, viruses, phishing content, ransomware, or other malicious or deceptive material; (d) harass, abuse, threaten, stalk, or incite violence against any individual or group; (e) generate spam, unsolicited mass communications, or automated content designed to manipulate public opinion; (f) infringe any intellectual property, privacy, publicity, or other rights of any third party; (g) attempt to circumvent rate limits, authentication controls, security measures, or any other technical restrictions of the Service; (h) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any part of the Service; (i) resell, redistribute, sublicense, or provide access to the Service to third parties without our prior written authorisation; (j) use the Service in any manner that violates the applicable Provider Terms; (k) attempt to circumvent rate limits, authentication controls, security measures, model-access restrictions, content filters, or any other technical or contractual restrictions of the Service, the Third-Party Provider, or any AI Model; (l) use automated means (other than functionality made expressly available by us) to create Accounts, send requests, or extract data in bulk; or (m) impersonate any person or entity, or misrepresent your affiliation with any person or entity.

We reserve the right to investigate any suspected violation of this Section. Where we determine, in our sole discretion, that a violation has occurred, we may suspend or terminate the offending Account(s) immediately, without prior notice and without liability to you. We may also be required to act on requests, instructions, or restrictions imposed by the Third-Party Provider or necessary to ensure compliance with the applicable Provider Terms.

SUBSCRIPTIONS, BILLING, AND PAYMENTS

Subscription Model

The Service is offered on a per-Seat subscription basis, with capability-based plan tiers. Pricing for each plan tier, the included features, and any usage allowances or fair-use limits are set out at https://getnevo.ai/pricing/. The Organization (or, where applicable, individual user) selects the number of Seats and the plan tier(s) to be assigned. The Organization may assign different plan tiers to different Members, in accordance with Section 3.4.

Billing Period and Renewal

Subscriptions are billed in advance on a monthly or annual basis (the “Billing Period”), as selected by the Owner during checkout. Annual Subscriptions may be offered at a discount compared to the corresponding monthly rate, as published on the pricing page from time to time. Each Billing Period commences on the date the Subscription is purchased and renews automatically for successive Billing Periods of the same length, unless cancelled in accordance with Section 8.6 before the end of the then-current Billing Period. Pricing applicable to renewals is the pricing in effect at the time of renewal.

Trial; Free Plan

We may, at our sole discretion, offer a free trial or a limited free plan with restricted feature access (“Trial”). The terms of any Trial (including duration, included features, usage limits, and conversion to a paid Subscription) will be communicated at the time of sign-up. Trials are provided exclusively for initial evaluation of the Service. Trial usage is non-transferable and may not be combined or redeemed for any form of compensation.

Trial credits and Trial access constitute digital content and/or digital services supplied free of charge and made available immediately upon activation. By activating or using a Trial, you expressly request immediate access to the Service and acknowledge that the Service is fully performed at the moment such access is granted. To the maximum extent permitted by applicable law, including the laws of the United Kingdom, the European Economic Area, you irrevocably waive any statutory right of withdrawal, cancellation, or cooling-off period (including any 14-day withdrawal right) where such waiver is legally permissible.

Payment Methods

Payments for self-service Subscriptions are processed exclusively through Stripe, Inc. (“Stripe”). During onboarding, you will be prompted to provide a payment method via Stripe. By using the paid features of the Service, you agree to Stripe’s terms of service and privacy policy. We do not process, store, or have access to your payment-card details. All payment-card data is handled exclusively by Stripe in accordance with the Payment Card Industry Data Security Standard. All payments are charged in US dollars unless otherwise expressly agreed in writing.

For Enterprise customers, we may, at our sole discretion and where such arrangements are made available, support invoice billing on terms set out in a separate order form or master subscription agreement. Where invoice billing is offered and agreed in writing, standard payment terms are net 14 days from the date of invoice unless otherwise expressly agreed.

Changes to Subscription

You may upgrade your plan tier or add Seats at any time through the Service’s billing dashboard or via your account manager. Upgrades and additional Seats take effect immediately, and additional fees are calculated on a pro-rata basis for the remainder of the then-current Billing Period.

You may downgrade your plan tier, reduce the number of Seats, or remove Members at any time. Downgrades and Seat reductions take effect at the start of the next Billing Period, and no refund or credit is issued for any unused portion of the current Billing Period, except as expressly stated in these Terms or required by applicable law.

Cancellation

You may cancel your Subscription at any time through the Service’s billing dashboard or by contacting support@getnevo.ai. When initiating cancellation, you may choose for the cancellation to take effect either (a) at the end of the then-current Billing Period, in which case you will retain access to the paid features until that date and the Subscription will not renew thereafter; or (b) immediately, in which case access ceases on the effective date of cancellation. In either case, no refund is due for the remainder of the cancelled Billing Period, except as required by applicable law. We may issue a final invoice for any pro-rated charges accrued up to the effective date of cancellation.

Failure to Pay

If payment is not received by the due date, we will notify the Owner and retry the payment. We may suspend access to the Service if payment remains outstanding after seven (7) days from the due date, and terminate the Subscription if payment remains outstanding after thirty (30) days. Access can be restored before termination by paying the outstanding amount. Following termination for non-payment, Workspace data may be retained for thirty (30) days for recovery purposes in accordance with Section 12.5. We may recover unpaid amounts and reasonable collection costs to the maximum extent permitted by law.

Pricing Changes

We reserve the right to change our fees or introduce new fees at any time. We will provide reasonable advance notice (and, where required, at least thirty (30) days’ advance notice) of any pricing changes via email or through the Service. Pricing changes will take effect on the next renewal of your Subscription following the notice period. Your continued use of the Service following the effective date of a pricing change constitutes acceptance of the updated pricing. If you do not accept a pricing change, you must cancel your Subscription before the effective date.

Taxes

All fees are exclusive of applicable taxes (VAT, GST, sales tax, withholding tax, and similar). You are responsible for paying any taxes in your jurisdiction other than taxes on our net income. If required by law to withhold taxes from amounts payable to us, you must gross up the payment so we receive the full amount.

No Refunds

All fees paid for Subscriptions, Seats, and any add-ons are non-cancellable and non-refundable, except where strictly required under non-waivable provisions of applicable law. You acknowledge and agree that (i) the Service is digital services and/or digital content supplied on a continuous or immediate-access basis, (ii) access to and availability of the Service is provided immediately upon purchase or activation, and (iii) such immediate provision constitutes full performance for purposes of applicable consumer-protection laws. To the maximum extent permitted by law, you irrevocably waive any statutory right to withdraw from or cancel the contract, including any cooling-off or withdrawal right otherwise applicable under the laws of the United Kingdom, the European Economic Area, the United States, or any other jurisdiction, to the extent such waiver is legally permissible.

By completing a purchase, you expressly acknowledge and agree that no refunds, reversals, or credits will be issued under any circumstances, including but not limited to partial use, non-use, suspension, termination for breach, dissatisfaction with the Service, deprecation or unavailability of any specific AI Model, or changes in features, except where such refund is strictly required under non-waivable provisions of applicable law. You further agree not to initiate or pursue any chargeback, reversal, or payment dispute with your payment provider except in cases of demonstrable unauthorised or fraudulent transactions. In the event of any payment dispute or chargeback initiated in breach of these Terms, we reserve the right to immediately suspend or terminate your access to the Service, recover any amounts due (including associated fees, costs, and administrative expenses), and enforce this provision to the fullest extent permitted by applicable law.

DATA, PRIVACY, AND SECURITY

Multi-Tenant Architecture and Data Isolation

The Service operates on a multi-tenant architecture in which each Organization’s Workspace is logically separated from the data of every other Organization. Data submitted under one Organization is not accessible to other Organizations. The Service is hosted with reputable cloud service providers and protected with industry-standard administrative, technical, and physical safeguards. Further details regarding our hosting providers, hosting regions, and data-protection practices are set out in our Privacy Notice.

Zero Data Retention by Default

By default, Nevo operates a zero data retention policy with respect to the content of your Inputs and Outputs transmitted to the Third-Party Provider for processing, where the applicable AI Models are configured to operate in zero-retention mode. We do not access the substantive content of your Inputs or Outputs for our own purposes other than to deliver the Output back to you. We collect and retain metadata about each request – including the Member identifier, timestamp and duration, the AI Model used, the number of input and output tokens, and the cost of the request – which we use solely to operate and secure the Service, calculate billing, monitor abuse, and maintain Service reliability. Your conversation history is stored within your Organization’s Workspace so that you can return to and continue conversations, and is visible only to the Member who created it (or, where the Service supports sharing, to other Members with whom that Member has expressly shared the conversation), subject to Section 3.8.

No AI Training on Your Content

We do not use your Inputs, Outputs, or any Content transmitted through the Service to train, fine-tune, or otherwise improve any artificial intelligence or machine learning models, whether our own or those of any third party. Where the applicable AI Models are made available through the Third-Party Provider in zero-retention mode, the Third-Party Provider has undertaken to facilitate access to such AI Models without retaining your Content for model training. You acknowledge and agree, however, that where zero-retention mode is not available for a particular AI Model or Service plan, Content transmitted through the Service to the Third-Party Provider for the purpose of generating an Output may be processed and retained by the Third-Party Provider and/or the applicable AI Model provider in accordance with the applicable Provider Terms. Such processing may, where permitted under the applicable Provider Terms and where you have not exercised any available opt-out mechanisms, include service improvement, abuse detection, or model training. We do not control, and are not responsible for, the processing, retention, or use of Content by the Third-Party Provider or any applicable AI Model provider. You are responsible for reviewing the applicable Provider Terms and exercising any available opt-out mechanisms.

Security Measures

We implement and maintain administrative, physical, and technical safeguards designed to protect the confidentiality, integrity, and availability of Customer data, including encryption in transit and at rest, role-based access controls, and personnel access restrictions. You are responsible for the security of your own systems, networks, and credentials.

Privacy Notice

Your use of the Service is governed by our Privacy Notice, available at https://getnevo.ai/privacy-policy/, which describes in detail how we collect, use, store, share, and safeguard personal data, the legal bases on which we rely, and your rights as a data subject under applicable data-protection laws (including the EU GDPR, the UK GDPR, the CCPA/CPRA, and other regional laws).

Cookies

Our website and Service use cookies and similar technologies as described in our Privacy Notice at https://getnevo.ai/privacy-policy/. Where required by applicable law we will obtain your consent before placing non-essential cookies.

Data Processing Addendum

Where you use the Service to process personal data on behalf of data subjects in jurisdictions that require a data processing agreement (including the EEA and the UK), our Data Processing Addendum (“DPA”) is incorporated into these Terms by reference. The DPA governs our processing of personal data submitted as Inputs by Organizations acting as data controllers.

Confidentiality

Each party agrees to treat as confidential any non-public information disclosed by the other party in connection with the Service (including pricing, product roadmaps, security documentation, and the contents of Workspaces) and to use such information only for the purpose of performing under these Terms. The receiving party will protect such information using at least the same degree of care it uses to protect its own confidential information of similar nature, but in no event less than reasonable care. The obligations of this Section do not apply to information that is publicly available, independently developed, or required to be disclosed by law. The obligations in this Section survive for three (3) years after termination of these Terms, except that obligations relating to trade secrets continue for as long as the information remains a trade secret.

INTELLECTUAL PROPERTY

Our Intellectual Property

The Service, including the Nevo platform software, dashboard, branding, design, documentation, prompts authored by us, templates, and all original content, features, and functionality (other than your Inputs and Outputs), is and shall remain the exclusive property of Nevo Inc. and its licensors and is protected by copyright, trademark, patent, trade secret, and other intellectual-property laws of the United States and other jurisdictions. The Nevo name, logo, and all related marks and trade dress are trademarks of Nevo Inc. Except for the limited rights expressly granted in these Terms, no rights, title, or interest in the Service or our intellectual property are granted to you, whether by implication, estoppel, or otherwise.

Licence to Use the Service

Subject to your continued compliance with these Terms and payment of all applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service during the term of your Subscription, solely for your internal business purposes (or, for individual users, your personal use).

Your Inputs

As between you and us, you retain all right, title, and interest in and to your Inputs, including all intellectual-property rights therein. By submitting Inputs to the Service, you grant us a worldwide, non-exclusive, royalty-free, sublicensable (solely to our service providers and Third-Party Provider as necessary to provide the Service) licence to host, store, transmit, process, display, and otherwise use the Inputs solely for the purposes of: (a) providing, securing, and maintaining the Service, including routing requests to Third-Party Provider and generating Outputs; (b) providing usage analytics to you; (c) detecting and preventing abuse, security incidents, and violations of these Terms; (d) complying with our legal obligations; and (e) generating aggregated, de-identified statistical and usage data that does not identify you or any individual.

By submitting Inputs, you represent and warrant that: (a) you are the owner of, or have all necessary rights, licences, consents, and permissions in, the Inputs to grant the licence above; and (b) the Inputs, and our use of them as contemplated by these Terms, do not and will not (i) infringe, violate, or misappropriate any intellectual-property, privacy, publicity, or other right of any third party, (ii) defame, libel, or invade the right of privacy or publicity of any person, or (iii) cause us to violate any law or regulation.

Outputs

Your rights in Outputs are governed by the Provider Terms applicable to the AI Model that generated the Output, as set out in Section 5.4. To the extent we have any ownership interest in any Output by operation of law, we hereby assign to you, subject to your continued compliance with these Terms and the applicable Provider Terms, all such rights in Outputs generated through your use of the Service. You acknowledge that, due to the nature of generative AI, similar or identical Outputs may be generated for other users, and you must not represent that any Output is unique to you, except to the extent permitted by the applicable Provider Terms.

Feedback

If you provide us with any suggestions, ideas, feature requests, comments, or other feedback regarding the Service (“Feedback”), you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable, transferable licence to use, modify, incorporate, and otherwise exploit such Feedback for any purpose, without any obligation to you. Feedback is provided voluntarily and is not considered confidential information of yours.

Aggregated Data

We may collect, generate, and use aggregated and de-identified data derived from your use of the Service (“Aggregated Data”) for any lawful purpose, including improving and developing our products and services, generating analytics and benchmarks, and reporting on industry trends. Aggregated Data does not identify you or any individual and is not subject to any confidentiality obligations under these Terms.

PUBLICITY AND TRADEMARKS

Unless otherwise agreed in writing, neither party may use the other party’s name, logo, or trademarks in marketing, public statements, or press releases without the other party’s prior written consent, except that we may identify you as a customer (using your name and logo) on our website and in customer lists, in accordance with any brand guidelines you may provide. You may opt out of such use at any time by contacting support@getnevo.ai.

ACCOUNT SUSPENSION AND TERMINATION

Termination by You

You may terminate your Account or Subscription at any time in accordance with Section 8.6 (Cancellation). Upon termination, your access to the Service will cease at the end of the then-current Billing Period (or, where you have requested immediate termination, immediately). Any prepaid fees are non-refundable, in accordance with Section 8.10.

Suspension and Termination by Us

We may, in our sole discretion, suspend or terminate your access to the Service (in whole or in part), or any individual Account or Member, at any time, with or without prior notice, if: (a) you breach any provision of these Terms, including the Acceptable Use restrictions in Section 7; (b) you engage in fraudulent, abusive, or harmful activity, or any activity that creates a risk to the Service, our other customers, or Third-Party Provider; (c) you fail to make timely payment of any amounts due (in accordance with Section 8.7); (d) we are required to do so by law, regulation, court order, or at the direction of a Third-Party Provider; (e) your Account has been inactive for a prolonged period; or (f) we discontinue the Service or any material part of it, in which case we will provide reasonable advance notice where practicable.

Multiple-Account Abuse

Creating multiple Accounts using different email addresses, aliases, or other means for the purpose of (a) circumventing Account-level restrictions, bans, or suspensions; (b) exploiting Trial credits or promotional offers multiple times; (c) evading Seat limits, plan-tier restrictions, or usage caps; or (d) any other form of system abuse, is strictly prohibited. Where we identify such abuse, we reserve the right to immediately and permanently terminate all associated Accounts and Organizations, forfeit any unused entitlements, and block future registration attempts.

Effect of Termination

Upon termination of your Account or Organization for any reason: (a) your right to access and use the Service ceases immediately or at the end of the then-current Billing Period (as applicable); (b) all Members lose access; (c) all active sessions, integrations, and Agents may be terminated; (d) any unused Subscription entitlements are forfeited; (e) any outstanding fees or charges remain due and payable; and (f) we will retain such metadata as is required for billing records, legal compliance, security investigations, and fraud-prevention purposes, in accordance with our Privacy Notice. The following Sections survive termination: 5 (Third-Party Provider), 8 (Subscriptions, Billing, and Payments), 9 (Data, Privacy, and Security), 10 (Intellectual Property), 12 (Account Suspension and Termination), 13 (Disclaimer of Warranties), 14 (Limitation of Liability), 15 (Indemnification), 16 (Governing Law, Binding Arbitration and Class Action Waiver), and 18 (General Provisions).

Data Export and Deletion Following Termination

Following termination, the Organization Owner (or, for individual users, the Account holder) may request export of Workspace data within thirty (30) days of the effective date of termination, in a format made available by us. After the expiry of the export window, Workspace data may be permanently deleted from our active systems within sixty (60) days, subject to retention required by law or for legitimate fraud-prevention, security, dispute-resolution, or accounting purposes. Backups containing residual copies will be overwritten on our standard backup-rotation schedule.

DISCLAIMER OF WARRANTIES

THE SERVICE, INCLUDING ALL AI MODELS, OUTPUTS, AGENTS, INTEGRATIONS, AND OTHER CONTENT MADE AVAILABLE THROUGH IT, IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT: (A) THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; (B) ANY OUTPUTS WILL BE ACCURATE, TRUTHFUL, COMPLETE, CURRENT, RELIABLE, OR SUITABLE FOR ANY PURPOSE; (C) ANY DEFECTS IN THE SERVICE WILL BE CORRECTED; (D) THE SERVICE WILL MEET YOUR REQUIREMENTS; OR (E) ANY SPECIFIC AI MODEL OR THIRD-PARTY PROVIDER WILL REMAIN AVAILABLE.

AI Models can produce inaccurate, biased, offensive, outdated, or inappropriate Outputs. You are solely responsible for evaluating the accuracy, lawfulness, and suitability of all Outputs before relying on them, particularly for any commercial, legal, medical, financial, safety-critical, or other high-stakes decisions. You should implement appropriate human review and verification processes for any use case where errors could cause harm. Your use of the Service and your reliance on Outputs is at your own risk.

Some jurisdictions do not allow the exclusion of certain warranties. To the extent that any such exclusion is not permitted under applicable law, our liability shall be limited to the maximum extent permissible.

LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEVO AND ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITIES, OR ANTICIPATED SAVINGS, OR ANY DAMAGES ARISING OUT OF OR RELATED TO ANY OUTPUT GENERATED BY AN AI MODEL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STATUTE, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, FROM ALL CAUSES OF ACTION AND UNDER ALL THEORIES OF LIABILITY COMBINED, SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNTS ACTUALLY PAID BY YOU TO US UNDER THESE TERMS IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM AND (B) ONE HUNDRED US DOLLARS (USD 100).

Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) gross negligence or wilful misconduct; or (d) any other liability that cannot be excluded or limited under applicable law, including, where applicable, under the Consumer Rights Act 2015 (United Kingdom) or non-waivable provisions of European Economic Area or US state consumer-protection laws.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Nevo Inc., its affiliates, and their respective officers, directors, employees, and agents from and against any and all third-party claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable legal fees and disbursements) arising from or relating to: (a) your use or misuse of the Service; (b) your breach of these Terms; (c) your violation of any third-party rights, including the Provider Terms; (d) your violation of any applicable laws or regulations, including data-protection, intellectual-property, and export-control laws; (e) any Inputs you submit, or Content you generate, transmit, or distribute through the Service; (f) any decision you make in reliance on an Output; (g) any acts or omissions of any Member of your Organization; or (h) your negligence or wilful misconduct.

We will promptly notify you of any claim subject to indemnification, provided that any failure to provide such notice will not relieve you of your indemnification obligations except to the extent you are materially prejudiced thereby. We reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, in which case you will cooperate with us in asserting any available defences. You may not settle any claim that imposes any obligation or admission on us without our prior written consent. This Section does not apply to consumers to the extent it would be unenforceable under applicable consumer-protection law.

GOVERNING LAW, BINDING ARBITRATION AND CLASS ACTION WAIVER

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL. IT ALSO CONTAINS A CLASS ACTION WAIVER.

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

Agreement to Arbitrate

You and Nevo mutually agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, your Account or Organization, or the relationship between you and us, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory (each, a “Dispute”), shall be resolved exclusively by final and binding arbitration, rather than in court, except for the limited exceptions set out in Section 16.6. This agreement to arbitrate is intended to be broadly interpreted. It includes claims that arose before you entered into these Terms and claims that may arise after termination of your Account or these Terms.

Arbitration Rules and Procedures

All arbitrations shall be administered by the London Court of International Arbitration (“LCIA”) under the LCIA Arbitration Rules in effect at the time the arbitration is commenced. The seat of arbitration shall be London, England. The arbitration shall be conducted in English. The arbitration shall be heard by a sole arbitrator, unless the amount in dispute exceeds USD 500,000 (or its equivalent), in which case either party may request a panel of three arbitrators. To the extent permitted by the LCIA Rules, the arbitrator may conduct hearings by videoconference or teleconference. This arbitration agreement is governed by the laws of England and Wales.

Costs and Fees

Each party shall bear its own legal costs and expenses. The arbitration fees (including the arbitrator’s fees and LCIA administrative charges) shall be allocated in accordance with the LCIA Rules.

Class Action Waiver

YOU AND NEVO AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, OR CONSOLIDATED ACTION OR PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE THE CLAIMS OF MORE THAN ONE PERSON AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THIS CLASS ACTION WAIVER IS AN ESSENTIAL PART OF THIS ARBITRATION AGREEMENT AND MAY NOT BE SEVERED FROM IT.

Exceptions to Arbitration

Notwithstanding the foregoing, the following Disputes are not subject to the binding arbitration provisions of this Section: (a) claims for injunctive or other equitable relief to prevent the actual or threatened infringement, misappropriation, or violation of a party’s intellectual-property rights, confidential information, or trade secrets; (b) claims that are required by applicable mandatory law to be brought before a court of competent jurisdiction (including, where applicable, consumer claims under the laws of the European Union or the United Kingdom that cannot be submitted to arbitration); and (c) any Dispute where all parties agree in writing to resolve it in court.

Either party may seek interim or conservatory measures from a court of competent jurisdiction at any time prior to or during arbitration proceedings, without waiving the right to arbitrate.

Informal Dispute Resolution

Before initiating arbitration, you agree to first attempt to resolve any Dispute informally by contacting us at support@getnevo.ai with a written description of the Dispute, including your name, Account email, and the specific relief sought. We will attempt to resolve the Dispute within thirty (30) days of receipt of your notice. If the Dispute is not resolved within that thirty-day period, either party may then commence arbitration proceedings in accordance with Section 16.3.

Survival

This arbitration agreement and the class action waiver shall survive the termination of your Account, the termination of these Terms, and any amendments or updates to these Terms, unless both parties expressly agree otherwise in writing.

CHANGES TO THESE TERMS

We reserve the right to modify these Terms at any time. The current version is available at https://getnevo.ai/legal/, with the “Last Updated” date at the top of the document. For material changes, we will provide at least thirty (30) days’ advance notice via email to the address associated with your Account or through a prominent notice in the Service dashboard, before the changes take effect. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to a material change, you must stop using the Service and terminate your Account or Subscription before the effective date.

GENERAL PROVISIONS

Entire Agreement. These Terms, together with our Privacy Notice, our Cookie Notice, our Data Processing Addendum, and any order form, master subscription agreement, or other written agreement entered into between you and us in connection with the Service, constitute the entire agreement between you and us with respect to the Service and supersede all prior or contemporaneous agreements, representations, negotiations, or understandings, whether written or oral. In the event of any conflict between these Terms and the express terms of an Enterprise order form or master subscription agreement signed by an authorised representative of Nevo, the terms of the Enterprise order form or master subscription agreement will prevail solely with respect to the parties to that order form or agreement and only to the extent of the conflict.

Severability. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or, if modification is not possible, severed, and the remaining provisions will continue in full force and effect.

Waiver. Our failure to enforce any right or provision under these Terms on any occasion shall not constitute a waiver of that right or provision on any future occasion. A waiver of any term shall only be effective if in writing and signed by an authorised representative of Nevo.

Assignment. You may not assign or transfer your rights or obligations under these Terms, whether by operation of law or otherwise, without our prior written consent, and any attempted assignment in violation of this Section is void. We may assign our rights and obligations under these Terms to an affiliate or in connection with a merger, acquisition, reorganisation, or sale of all or substantially all of our assets, provided that the assignee assumes all obligations under these Terms.

Language. These Terms are drafted in English. In the event of any conflict between the English version and any translation, the English version shall prevail.

Notices. We may provide notices to you via email to the address associated with your Account, through the Service dashboard, or by posting on our website. You may provide notices to us by email at support@getnevo.ai, or by mail to the address set out in Section 20. Notices are deemed received: (a) if sent by email, on the date sent (provided no bounce-back is received); (b) if posted on the website or dashboard, on the date of posting; and (c) if sent by mail, three (3) business days after dispatch (or, for international mail, seven (7) business days after dispatch).

Third-Party Links. The Service may contain links to third-party websites, including Third-Party Provider documentation. We are not responsible for the content, terms, or privacy practices of any third-party website. Access to third-party sites is entirely at your own risk.

Force Majeure. We shall not be liable for any failure or delay in performance of our obligations under these Terms arising from causes beyond our reasonable control, including but not limited to natural disasters, pandemics, epidemics, government actions, sanctions, war, terrorism, civil unrest, labour disputes, Third-Party Provider outages, hosting-provider outages, internet infrastructure failures, denial-of-service attacks, and other cyber incidents.

Independent Contractors. The relationship between you and Nevo is that of independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and us, and neither party has authority to bind the other.

No Third-Party Beneficiaries. These Terms are for the benefit of, and will be enforceable by, the parties only. They do not confer any rights or remedies upon any person other than you and Nevo. Without limiting the foregoing, no Member, Third-Party Provider, or other third party has any rights against us under these Terms.

CONTACT

If you have any questions, concerns, or complaints regarding these Terms, please contact us:

Nevo Inc.

16192 Coastal Highway, Lewes, Delaware 19958, United States

Support email: support@getnevo.ai

Legal / privacy contact: privacy@getnevo.ai